You may have heard me talk in Episode 069 about how a certain airline could have handled a delayed flight if they made Customer Service a priority.  So many of us have experienced frustration with poor Customer Service.  And the most ironic is when we call and get into an endless loop of voicemail hell.   “We’re sorry.  We seem to be experiencing unusually high call volumes right now.  The next available agent will be with you shortly.”

Sure.  And it actually takes 20 more minutes while that recording repeats at least 10 times.

Happy almost-2016!  You may be taking time with family, thinking about the year that is almost over, and planning the year ahead. I am too.

I've created a short survey so I can hear what's on your mind and heart.  What brings you joy…and what leaves you in a cold sweat.  I want to know how to better serve you in the coming year.

Would you take a few minutes to fill out the survey?  By doing so, you will help me to help you.  How?  Because you will help me make my content even more interesting and relevant to you.

The survey is anonymous.  I won't be able to tell if you responded or not.  So even though I won't know who said what, I want to hear your voice.  Your voice matters.  So let it be heard.  There are only a few questions, and it should take less than 3 minutes to complete.

Yes! I'm happy to help. Take me to the survey.

The survey will be open until January 7, 2016.  I'll compile the results and report the findings in a blog post.  As always, if you want to reach out to me directly for any reason, go to the Contact Me page.  Comments are also welcome below.

Thanks in advance for your help, and have a happy new year!

Last week my Finding Your Groove podcast debuted. My dream has come true.  Getting there took planning, learning, and work. 

Here are eight things I learned about completing a large project.