Episode 071: The Secret Success Formula – A + I = P

You’ve heard E=mc² and 1+1 = 2.  Well, now there’s A+I=P.  On this episode you’ll hear why this matters to much to you and your success.

(c) AdobeStock Photo

(c) AdobeStock Photo

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When Life Gives You Lemons, Make This…

It was February, 2012.  My boss had been laid off a few months earlier, and we had a new manager.  He decided to make sweeping changes to the organization.  The effect on me and my team was this:  my team was split up between two of my peers, and I was given a newly-created role – Strategic Planning and Process Design.

(c) AdobeStock Photo

(c) AdobeStock Photo

It sounded like a job title they give someone who they don’t know what to do with and are trying to find a way to get them to leave.

Is Great Customer Service an Oxymoron?

You may have heard me talk in Episode 069 about how a certain airline could have handled a delayed flight if they made Customer Service a priority.  So many of us have experienced frustration with poor Customer Service.  And the most ironic is when we call and get into an endless loop of voicemail hell.   “We’re sorry.  We seem to be experiencing unusually high call volumes right now.  The next available agent will be with you shortly.”

(c) AdobeStock Photo

(c) AdobeStock Photo

Sure.  And it actually takes 20 more minutes while that recording repeats at least 10 times.

Episode 069: Yes, And. Using Improv to Build Collaboration

There’s a revolution going on at work.  How we learn, communicate and work is radically changing – even as we speak.  In this new world, professional success is often dependent on creativity, communication, and collaboration.  In this episode we explore how to use “Yes, and,” along with other improv techniques to develop the 3 C’s.

(c) AdobeStock Photo

(c) AdobeStock Photo

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Episode 068: How to Thrive in Option B

Sometimes life shoots a hole in Option A.  When that happens, we have to figure out how to live with Option B.  On today’s episode, we’ll explore what Sheryl Sandberg, Adam Grant, Glennon Doyle Melton, and Ann Voskamp have to say about dealing with the brokenness in our lives and thriving in Option B.

OptionB

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The Best (and Worst) Question Ever

We were building our first house.  The project manager had taken the stock plan for the Cape Cod model and marked it up with our changes.  Create a linen closet in the downstairs bathroom, move the back door. Use a more traditional-sized window in the downstairs.  Use this flooring instead of that flooring.  Reconfigure the kitchen to make it more efficient.  All documented.  All on the plan.

Yet every day when my husband went to check on the house, there was something wrong.  Back and forth with the contractor.  Fix it.  Change it.

Then there was the sheetrock guy who appeared drunk on the job.  The painter who tracked red door paint on his shoes on the unfinished hardwood floor, which then had to be sanded off.

Building a house seemed such a good idea at the time.  Now?  We weren’t sure.

(c) AdobeStock Photo

(c) AdobeStock Photo

What do you do to keep going when you’re not sure if you can take it anymore?

Episode 067: The Power of Great Questions

The quality of your life is determined by the quality of your questions.  Part 2 of the discussion on how to hear the negative questions you’re asking and replace them with positive and powerful ones.

(c) AdobeStock Photo

(c) AdobeStock Photo

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How Can I Best Serve You?

Guess what?  The year is almost half over already.  Five months in, and the time is flying by.  Many kids are already out of school, my friend Ruth's daughter graduated from college, and we just celebrated Memorial Day.  I thought it was a good time to check in, see how you're doing, and how I can best serve you.  

(c) Dollar Photo Club

(c) Dollar Photo Club

I've created a short survey so I can hear what's on your mind and heart.  What brings you joy…and what leaves you in a cold sweat.  I want to know how to better serve you in the coming months.

Would you take a few minutes to fill out the survey?  By doing so, you will help me to help you.  How?  Because you will help me make my content even more interesting and relevant to you.

The survey is anonymous.  I won't be able to tell if you responded or not.  So even though I won't know who said what, I want to hear your voice.  Your voice matters.  So let it be heard.  There are only a few questions, and it should take less than 3 minutes to complete.

Yes! I'm happy to help. Take me to the survey.

The survey will be open until June 22, 2017.  I'll compile the results and report the findings in a blog post.  As always, if you want to reach out to me directly for any reason, go to the Contact Me page.  Comments are also welcome below.

Thanks in advance for your help, and have a wonderful summer!